Last Updated: July 2022
Our contact details
Director: Ant Pullin
Address: 33 Burman Road, Shirley B90 2BG
Telephone: 07506 433466
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- New business enquiries made to us via email or telephone
- Client and third-party contacts shared with us during the course of our services
We use the information that you have given us in order to contact and communicate with the employees of clients and their third parties during the agreement and delivery of our services (e.g. if they are a stakeholder in a project we are responsible for delivering or supporting).
We may also use contacts from previous services in future to enquire about any further needs, but not where this was restricted by the terms and conditions of that service contract.
We may share this information with third parties only where it is necessary for the purposes of delivering the service.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- We have a legitimate interest. Your contact details are retained where we require your involvement, or are required to keep you informed as a stakeholder, during the agreement or delivery of our services.
- Your consent. We do not ask permission when provided with contact details during the course of our services, but you are able to remove your consent to their future storage and use at any time. You can do this by contacting email@example.com
How we store your personal information
Your information is securely stored within password protected address books.
We keep contacts for an indefinite period. We will then dispose your information by deleting contacts from our address books.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details at the top of this policy.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113